Click the links below to view billing information:
- Financial Policy
- Letter to our Self-Pay Patients
- Commonly Used Insurance Terms
- Current List of Accepted Insurances
The billing team here at Platte River Medical Clinic is focused on providing top notch customer service while guaranteeing that payment from the patient and insurance companies occur in a timely manner. We are here to help you with any questions you may have regarding your bill or your specific insurance policy. For any billing inquires please send a secure message to our billing team through the patient portal.
Or call at (303) 659-7600
Please explore our website to find out more about your insurance and our policies.
Thank you for being a part of Platte River Medical Clinic. We believe that good care for you and your family starts with good communication, and we have created this policy to help our patients understand the responsibilities that they have for payment of our fees. If at any time you have questions or problems with our fees or payment process, please don’t hesitate to contact our Billing Staff at 303-659-7600 option 4 or email [email protected]
We expect that our patients promptly pay all charges that we present to them. If we present a charge to you, it means that we have billed your insurance and the remaining amount is your responsibility. Your insurance company should provide an Explanation of Benefits (EOB) to you regarding charges, payments and your responsibility. If you disagree with the payment or processing of your charges this would be something to discuss with your insurance company.
Payment for our services is due at the time they are provided to you. This includes compayments, coinsurance and deductibles and any charges which have remained unpaid. We will send out statements via mail following your visit. As a courtesy to our patients, we bill your insurance which constitutes an extension of credit.
If no payments or arrangements have been made on your account we will consider turning the account over to our collection Agency, American Collection Systems. Collections are always a last resort, so please help us to help you maintain your account. Thank you!
Motor Vehicle Policy:
Treatment for Motor Vehicle Accidents
Due to difficulty with reimbursement from both the commercial insurance companies and car insurance companies, we no longer submit claims on the patient’s behalf for Motor Vehicle Accidents. It is your responsibility to submit the claim to your insurance. Our billing department will provide you with any paperwork. You will be required at the time of service to pay for your visit in full. We will not sign letters of protection from your attorney. Many attorneys will tell you that they will take care of everything but we have found that to be untrue. Thank you for your understanding.